Business Technology

Communication Skills1

  • 1

    Use correct grammar, spelling, and punctuation 1.1

  • 2

    Apply proofreading and editing skills 1.2

  • 3

    Select and use the appropriate communication tool for specific tasks (e.g., electronic, written, verbal) 1.3

  • 4

    Communicate with internal and external customers in written and spoken formats1.4

  • 5

    Compose various business correspondence (i.e., e-mail, letter, memo) 1.5

  • 6

    Deliver oral presentations using appropriate tools (e.g., Google Slides, PowerPoint, Prezi) 1.6

  • 7

    Demonstrate and interpret nonverbal communication 1.7

  • 8

    Demonstrate the ability to give and follow written and oral instructions 1.8

  • 9

    Effectively receive and relay messages in a professional manner 1.9

  • 10

    Identify factors affecting global communications (e.g., time, culture, exchange rates, human relations skills) 1.10

Preparing for Employment2

  • 1

    Utilize career assessment and job search tools (e.g., student interest survey, aptitude test, Indeed, Career Builder) 2.1

  • 2

    Compare and contrast  careers by looking at salary, benefits, job requirements, educational requirements, employment outlook, etc. 2.2

  • 3

    Investigate a potential employer 2.3

  • 4

    Examine and refine online media presence to meet professional standards2.4

  • 5

    Prepare and compose resumes and cover letters  2.5

  • 6

    Complete a job application 2.6

  • 7

    Assemble a work-sample portfolio 2.7

  • 8

    Prefer for pre-employment questions 2.8

  • 9

    Participate in a job interview  2.9

  • 10

    Compose a follow-up (i.e., thank you) letter or email 2.10

  • 11

    Compose letters or emails accepting and declining a job offer2.11

Employability Skills3

  • 1

    Maintain good attendance record 3.1

  • 2

    Interact effectively with others 3.2

  • 3

    Respect beliefs, opinions, and rights of others 3.3

  • 4

    Work effectively in teams 3.4

  • 5

    Demonstrate positive behavior when given direction, criticism, and comment 3.5

  • 6

    Understand the effects of stress on job performance 3.6

  • 7

    Demonstrate proper professional appearance 3.7

  • 8

    Apply concepts of time management (e.g., Google Calendar, Outlook Calendar, digital planners, post-it notes) 3.8

  • 9

    Demonstrate proper business etiquette (e.g., dining, greeting, ending)3.9

Career Management Strategies4

  • 1

    Compare and contrast ethical, unethical, legal, and illegal business practices 4.1

  • 2

    Explain the importance of working within organizational structures (i.e., chain of command) 4.2

  • 3

    Describe rights and responsibilities of employees and employers (including information related to OSHA, FMLA, FLSA, ADA, sexual harassment,  discrimination, contracts)4.3

  • 4

    Describe the importance of life-long learning through continuing education and membership in professional organizations 4.4

  • 5

    Exhibit leadership skills through a student organization (e.g., FBLA, DECA) 4.5

  • 6

    Research performance-based job evaluation instruments 4.6

  • 7

    Prepare for job separation (e.g., letter of resignation, extended leave)4.7

Administrative Assistant Skills5

  • 1

    Effectively represent the organization to current and potential clients using appropriate customer service skills 5.1

  • 2

    Manage electronic and/or paper financial records 5.2

  • 3

    Establish and maintain records management systems 5.3

  • 4

    Understand the benefits of using a10-key pad when entering numbers5.4

  • 5

    Understand the steps for processing incoming and outgoing mail 5.5

  • 6

    Prepare travel, meeting and events documents 5.6

  • 7

    Maintain electronic calendaring 5.7

  • 8

    Identify routine equipment maintenance needs 5.8

  • 9

    Apply critical-thinking and problem-solving skills to business decisions 5.9

  • 10

    Identify effective shipping and delivery methods  5.10

  • 11

    Explore methods for economical and efficient inventory management5.11

Business Applications and Technology6

  • 1

    Analyze and determine appropriate software applications for specific tasks 6.1

  • 2

    Apply advanced word processing skills to design workplace documents (e.g., mail merge, envelopes and labels, tables, reports, macros) 6.2

  • 3

    Design and manage databases for workplace applications (e.g., query, filter, sort, merge, generate, and format reports) 6.3

  • 4

    Design spreadsheets for workplace applications (e.g., formulas and functions, graphs and charts, links, macros) 6.4

  • 5

    Create and edit image, video, and audio files  6.5

  • 6

    Produce multimedia presentations for the workplace (e.g., sound bites, animation, transition, image download or import, video) 6.6

  • 7

    Use desktop publishing software for workplace applications 6.7

  • 8

    Create a Web page for business applications 6.8

  • 9

    Maintain electronic files and folders (e.g., server, workstation, shared files) 6.9

  • 10

    Use input technology for document production (e.g., OCR software, voice and handwriting recognition technology) 6.10

  • 11

    Maintain and troubleshoot computer workstation (e.g., install software, scan for viruses, troubleshoot common problems) 6.11

  • 12

    Use online resources as a business tool (e.g., audacity, teachertube, Zoom, ect.)6.12

Frequently asked questions

What grade levels do these standards cover?
Grade 9, Grade 10, Grade 11, and Grade 12
Where can I read the official document?
2022Business Technology