Common Planner
K–12 Standards

Introduction to Hospitality & Tourism Management (2015)

Other South Carolina CTE sets

ACADEMICS for ALIGNMENTSA

  • A

    ACADEMICS for ALIGNMENTSA

HISTORY AND DEVELOPMENTB

  • 1

    Analyze the history and development of the hospitality industry. B1

    1. 1

      Define hospitality and describe its characteristics.B1.1

    2. 2

      Describe the evolution of the hospitality industry.B1.2

    3. 3

      Identify multiple factors influencing the hospitality industry.B1.3

    4. 4

      Explore the impact technology has had on the hospitality industry.B1.4

HOSPITALITY AND TOURISM SEGMENTSC

  • 1

    Differentiate between various hospitality and tourism segments.C1

    1. 1

      Identify various hospitality and tourism segments and their relationships.C1.1

    2. 2

      Analyze appropriate financial management skills in hospitality and tourism segments.C1.2

    3. 3

      Explain appropriate sales and marketing skills in hospitality and tourism segments.C1.3

    4. 4

      Describe appropriate human resources skills in hospitality and tourism segments.C1.4

    5. 5

      Demonstrate technology skills in hospitality and tourism segments.C1.5

GUEST SERVICESD

  • 1

    Evaluate service techniques that promote guest satisfaction. D1

    1. 1

      Analyze qualities and characteristics of an effective service professional.D1.1

    2. 2

      Define terminology concepts and principles associated with exceptional customer service.D1.2

    3. 3

      Distinguish company cultures and strategies for exceptional customer service.D1.3

    4. 4

      Apply proactive versus reactive techniques when interacting with guests.D1.4

    5. 5

      Judge the effectiveness of quality service.D1.5

    6. 6

      Identify customer retention and recovery strategies in relation to an unsatisfactory experience.D1.6

    7. 7

      Identify customer retention strategies in relation to a satisfactory experience.D1.7

    8. 8

      Demonstrate guest services skills as they relate to all sectors of the hospitality industry.D1.8

SAFETY, SECURITY, AND SANITATIONE

  • 1

    Assess common safety, security, and sanitation policies and procedures used in the hospitality and tourism industry.E1

    1. 1

      Examine the role of OSHA and DHEC regulations and standards. E1.1

    2. 2

      Identify risk management policies, procedures, and practices to ensure efficiency, profitability, and success.E1.2

    3. 3

      Apply safety policies and procedures for the hospitality environment. E1.3

    4. 4

      Identify effective protocol for emergency situations.E1.4

    5. 5

      Identify sanitation procedures to ensure facility compliance with health codes.E1.5

TRENDS IN HOSPITALITY AND TOURISMF

  • 1

    Critique current trends in the hospitality and tourism industry.F1

    1. 1

      Investigate current trends in the hospitality and tourism industry.F1.1

    2. 2

      Evaluate the effects of current events on the hospitality and tourism industry. F1.2

    3. 3

      Describe the impact of globalization on the hospitality and tourism industry. F1.3

HOSPITALITY AND TOURISM CAREERSG

  • 1

    Evaluate career development and employability skills. G1

    1. 1

      Research career pathways within the hospitality and tourism management industry.G1.1

    2. 2

      Identify education and training requirements for various careers/positions in hospitality and tourism management.G1.2

    3. 3

      Develop personal traits to foster career advancement.G1.3

    4. 4

      Analyze methods of dealing with various workplace related issues.G1.4

    5. 5

      Explain professional and workplace ethics and legal responsibilities. G1.5

Frequently asked questions

What grade levels do these standards cover?
Grade 9, Grade 10, and Grade 11
Where can I read the official document?
INTRODUCTION TO HOSPITALITY AND TOURISM MANAGEMENT

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